Possible Answers:

1. Your perimeter wire has been cut or damaged
2. An old do-it-yourself repair/splice has failed
3. The wires connecting to the wall transmitter have been bumped or knocked loose
4. Your Transmitter and/or perimeter wire has been damaged by lightning or a power surge. 

Possible Solutions:

1. Check the wire connections going to the transmitter to make sure they are intact.
2. If you or someone other than PetCare Hidden Fence has repaired the fence in the past, go back and redo the splice(s). (note: cable, telephone, landscape and irrigation companies are notorious for cutting dog fence lines and making quick but ineffective splices that eventually fail)
3. If you or someone else has been working or planting in the yard, the wire will be cut in the area(s) where work was done when the alarm sounded.  If you find the cut, you can purchase a pro-grade splice kit from us HERE.
4. If you cannot locate the break, please call us at 985-624-4974, or EMAIL US to schedule a service call asap – your dog’s training and safety depends on it.

Possible Answers (in order of likelihood):

1. The Transmitter is unplugged from the wall.
2. The power cord is plugged into the wall, but the other end is unplugged from the Transmitter
3. There is no power going to the outlet
4. The Transmitter has been damaged by lighting or a power surge
5. The Transmitter is defective

Possible Solutions:

1. Check all cord connections, at the wall and at the Transmitter
2. Check outlet for power using a known device (hair dryer, lamp, etc)
3. If there is no power to the outlet, check nearby GFI outlets and circuit breaker panel; reset if needed.
4. If there is power in the outlet, and all cords are properly plugged in, you may have a defective or damaged Transmitter.  Please call 985-624-4974 or EMAIL US ASAP to schedule a service call. Your dog’s safety depends on it!

IF YOUR DOG IS BREACHING THE BOUNDARY, RESTRAIN THEM UNTIL THE  PROBLEM IS SOLVED

Allowing a dog to run loose in the yard when there is a problem with either their training (most likely) or the system is like expecting a dog to stay inside if the front door is left open!

Possible Answers (in order of likelihood):

1. The collar is not fit properly to the dog and is not making good, consistent contact with the dog’s skin.
2. The batteries are strong enough to make the collar “beep” but not strong enough to generate a correction.
3. An inconsistency (loose or no e-collar, low/dead batteries, unplugged system or system not being used) has resulted in a loss of training / conditioning.

Possible Solutions:

1. IF YOUR DOG IS BREACHING THE BOUNDARY, RESTRAIN THEM UNTIL THE PROBLEM IS SOLVED. We are always amazed by someone who calls to say “my dog is running down the street AGAIN….”.  DUH! – Allowing a dog to run loose in the yard when there is a problem with either their training (most likely) or the system is like expecting a dog to stay home when the front door is open!
2. Make sure you have APPROVED, fresh batteries, installed correctly in the e-collar.  Off-brand and retail grade batteries are frequently inadequate for the power demands of e-collars.
3. Make sure the e-collar fits properly.  To do this, make sure that you fit the collar on your dog when they are standing on all fours, with their neck down as they would be naturally.  The e-collar should be snug enough that when you PUSH your fingertips behind the contact probes, it should be difficult to rotate the e-collar around your dog’s neck. CAUTION:  When first snugging up the e-collar, be sure you remove it each night after the dog has come inside to prevent sores (pressure necrosis) from happening.   Just like a heel blister, sores can develop if a collar is too tight, left on too long or the dog is frequently wet (soft skin)
4. Once the collar fit is checked and redone, walk your dog near the boundary with a leash to gauge their reaction to the correction level. If they respond, but not strongly enough, you may need to both retrain with repetition and raising the correction level. IMPORTANT NOTE: simply raising the correction level to try and stop your pet from crossing will rarely work and could make things worse if not coupled with training.  For help with programming the correction levels, go HERE.
5. If your dog continues to breach the boundary, and you are sure that all the systems components (e-collar, transmitter and loop wire) are working properly, then it may be necessary to retrain your dog using the 3 Day Reminder Crash Course.