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1110 Forest Lane Mandeville, LA 70448

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An Ounce of Prevention is Worth a Pound of Cure...

And can save your dog’s life!

Years of installations and thousands of customers have shown that fence problems are rare and there are a very limited number of service-related issues that occur.

The majority of service and performance related problems can be prevented by responsible and attentive ownership of the containment system.

This means consistency in these things:

  • The e-collar is on the dog.
    (It’s a myth that a dog no longer needs the collar once they are trained)

  • The e-collar fits properly insuring good contact.
    (collars can loosen over time; often intentionally-sometimes accidentally)

  • The e-collar has fresh batteries.
    (High quality e-collars have an indicator light that shows when batteries should be replaced. A common error is to not check or to become complacent about maintaining fresh batteries.) 

  • The System Transmitter is plugged in and powered.
    (Often someone will unplug the system to use the outlet and simply forget to plug it back in.)

  • The loop wire is active and uncut.
    (All systems have an alarm that will sound if the loop wire is cut)

Consistency in these simple things is exactly like keeping the gate closed in a conventional fence… 

Troubleshooting Help?

Possible Answers:

  1. Your perimeter wire has been cut or damaged
  2. An old do-it-yourself repair/splice has failed
  3. The wires connecting to the wall transmitter have been bumped or knocked loose
  4. Your Transmitter and/or perimeter wire has been damaged by lightning or a power surge. 

Possible Solutions:

  1. Check the wire connections going to the transmitter to make sure they are intact.
  2. If you or someone other than PetCare Hidden Fence has repaired the fence in the past, go back and redo the splice(s). (note: cable, telephone, landscape and irrigation companies are notorious for cutting dog fence lines and making quick but ineffective splices that eventually fail)
  3. If you or someone else has been working or planting in the yard, the wire will be cut in the area(s) where work was done when the alarm sounded.  If you find the cut, you can purchase a pro-grade splice kit from us HERE.
  4. If you cannot locate the break, please call us at 985-624-4974, or EMAIL US to schedule a service call asap – your dog’s training and safety depends on it.

Possible Answers (in order of likelihood):

  1. Not holding the e-collar in the right position to test / listen.
  2. The battery is dead.
  3. The battery in the e-collar is inserted incorrectly.
  4. The wrong size or brand of battery is used.
  5. The wall transmitter is not plugged in or outlet not powered.
  6. There is a break in the perimeter wire and the transmitter has been unplugged by someone.
  7. The e-collar is defective.
  8. The wall transmitter is defective.

Possible Solutions:

  1. To check the e-collar by listening, it must be held in the same position and height as though it were on your dog, as you approach a known location of the fence perimeter (such as the driveway crossing). To amplify the volume, place the e-collar in a ceramic bowl and hold the bowl at the same height as your dogs neck as you approach the line.
  2. New Batteries can be purchased HERE
  3. To view the correct battery installation for your e-collar, go HERE
  4. Check the wall transmitter for lights / power and correct settings.
  5. If the batteries are fresh and the wall transmitter is on, you MAY have either a defective e-collar and/or transmitter.  If you have more than one e-collar that is not working after fresh batteries are installed, the likelihood is that the problem is with the wall transmitter and / or perimeter wire.
  6. Once you have changed batteries, made sure the correct batteries are installed as instructed, checked the wall transmitter and listened for the “beep” with the e-collar in the proper position – if you are still not successful, please call 985-624-4974 or EMAIL US to schedule onsite service ASAP. Your dog’s safety depends on it!

Possible Answers (in order of likelihood):

  1. The Transmitter is unplugged from the wall.
  2. The power cord is plugged into the wall, but the other end is unplugged from the Transmitter
  3. There is no power going to the outlet
  4. The Transmitter has been damaged by lighting or a power surge
  5. The Transmitter is defective

Possible Solutions:

  1. Check all cord connections, at the wall and at the Transmitter
  2. Check outlet for power using a known device (hair dryer, lamp, etc)
  3. If there is no power to the outlet, check nearby GFI outlets and circuit breaker panel; reset if needed.
  4. If there is power in the outlet, and all cords are properly plugged in, you may have a defective or damaged Transmitter.  Please call 985-624-4974 or EMAIL US ASAP to schedule a service call. Your dog’s safety depends on it!

Allowing a dog to run loose in the yard when there is a problem with either their training (most likely) or the system is like expecting a dog to stay inside if the front door is left open!

Possible Answers (in order of likelihood):

  1. The collar is not fit properly to the dog and is not making good, consistent contact with the dog’s skin.
  2. The batteries are strong enough to make the collar “beep” but not strong enough to generate a correction.
  3. An inconsistency (loose or no e-collar, low/dead batteries, unplugged system or system not being used) has resulted in a loss of training / conditioning.

Possible Solutions:

  1. IF YOUR DOG IS BREACHING THE BOUNDARY, RESTRAIN THEM UNTIL THE PROBLEM IS SOLVED. We are always amazed by someone who calls to say “my dog is running down the street AGAIN….”.  DUH! – Allowing a dog to run loose in the yard when there is a problem with either their training (most likely) or the system is like expecting a dog to stay home when the front door is open!
  2. Make sure you have APPROVED, fresh batteries, installed correctly in the e-collar.  Off-brand and retail grade batteries are frequently inadequate for the power demands of e-collars.
  3. Make sure the e-collar fits properly.  To do this, make sure that you fit the collar on your dog when they are standing on all fours, with their neck down as they would be naturally.  The e-collar should be snug enough that when you PUSH your fingertips behind the contact probes, it should be difficult to rotate the e-collar around your dog’s neck. CAUTION:  When first snugging up the e-collar, be sure you remove it each night after the dog has come inside to prevent sores (pressure necrosis) from happening.   Just like a heel blister, sores can develop if a collar is too tight, left on too long or the dog is frequently wet (soft skin)
  4. Once the collar fit is checked and redone, walk your dog near the boundary with a leash to gauge their reaction to the correction level. If they respond, but not strongly enough, you may need to both retrain with repetition and raising the correction level. IMPORTANT NOTE: simply raising the correction level to try and stop your pet from crossing will rarely work and could make things worse if not coupled with training.  For help with programming the correction levels, go HERE.
  5. If your dog continues to breach the boundary, and you are sure that all the systems components (e-collar, transmitter and loop wire) are working properly, then it may be necessary to retrain your dog using the 3 Day Reminder Crash Course.
There are several options regarding replacement batteries and parts.  Locally, you can call or email us to make arrangements for pick up, or you can access one of our Honor Boxes, currently located at the front desk of Animal Medical Center, 904 S Tyler St, Covington, LA 70433.  
6V Lithium batteries are also available online from various retailers, however it would b best to contact us to make sure you are getting the correct, safe battery for your receivers.

"How do I adjust the Transmitter and the Correction Level settings for the e-collar?"

Pet Stop Receivers:


Forget About That Fence Wire?

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Product Manuals & Programming Instructions

Programming the Pet Stop® Brand Series 2 Containment Transmitter and Receiver

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